Purpose
To assist in creating and maintaining a welcoming environment of love, acceptance, comfort, and care for all members, visitors, guests, and friends at Lighthouse Fellowship. To enhance their worship experience, encourage fellowship, and help build a stronger church community.
Duties & Responsibilities
- Welcoming and Hospitality
- Arrive 30 minutes before Sunday services to ensure the venue is welcoming, safe, and ready for attendees.
- Greet and welcome all attendees, ensuring they feel valued and comfortable when they arrive.
- Demonstrate compassion and attentiveness to both people and the environment.
- Service Support
- Assist with setting up and tidying the hospitality area before and after services.
- Facilitate the tithes and offering process during services.
- Provide information and directions to newcomers and regular attendees.
- Assist with seating arrangements and ensure a smooth traffic flow in and out of the service area.
- Address any immediate questions or concerns from guests.
- Collaborate with the hospitality team leader to ensure the smooth operation of the service overall.
- Support any additional tasks as directed by the Hospitality Team Leader.
- Team Collaboration and Development
- Participate in pre-service briefings and post-service evaluations to ensure continuous improvement.
- Collaborate closely with security personnel to ensure vigilance and awareness of everyone entering the building.
- Participate in training sessions and development opportunities as provided by the team leader.
- Special Events and Initiatives
- Coordinating and executing hospitality efforts for special events and monthly Super Sundays.
- Contribute to brainstorming and development initiatives aimed at optimising team efficiency and effectiveness.
Key skills, attributes and/or experience
- Strong interpersonal and communication skills
- Friendly, approachable, and welcoming attitude
- Ability to remain calm and courteous under pressure
- Experience in customer service or hospitality roles preferred
- Excellent organisational skills and attention to detail
- Ability to work collaboratively within a team
- Flexibility to adapt to changing situations and needs
- Dependability and punctuality
- Basic knowledge of Sunday service protocols and church layout
What do we offer
- Level of safeguarding training required Basic Awareness/Foundation
- DBS check required
